FAQs

🧾 Order History

Stay up to date with your purchases! You can view all your past and current orders by logging into your account on Zoarf.pk.

• Track order status (Processing, Shipped, Delivered)

• View order details including products, payment method, and delivery address

• Reorder with just one click

Note: Make sure you’re logged in to see your full order history.

⚠️ Disputes & Issues

We strive to deliver a seamless shopping experience, but if something goes wrong, we’re here to help.

If you received:

• A damaged or incorrect item

• An incomplete order

• Or have any other concern related to your purchase

Please contact us within 24 hours of receiving your order. Share your order number and clear photos so we can resolve the issue as quickly as possible.

You can reach us via:

• The Contact Us form

• Email: contact@zoarf.pk

• WhatsApp: 0325 2003332

Note: Disputes submitted after 24 hours may not be eligible for refund or replacement.

At Zoarf.pk, we aim to deliver your favorite handbags quickly and safely, right to your doorstep. Here’s everything you need to know about our shipping and handling process:

📦 Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed the next working day.

🚛 Shipping Time

• Standard Delivery: 2–5 business days (depending on your city/location)

• Remote Areas: May take slightly longer

Please note that delivery timelines may vary during sales, holidays, or due to unforeseen courier delays.

💰 Shipping Charges

• Flat Rate: PKR 200 nationwide

• Free Shipping: On orders over PKR 3,000

📍 Order Tracking

• Once your order is dispatched, you’ll receive a tracking number via SMS or email.

• You can use this number to track your shipment directly on the courier’s website.

📦 Packaging

• All products are carefully packed to ensure they arrive in perfect condition.

• In case of any visible damage on the package, please contact us immediately upon delivery.

At Zoarf.pk, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange process to make things right.

✅ Eligibility for Returns & Exchanges

You can request a return or exchange if:

• You received a damaged, defective, or incorrect item

• The item is unused, in its original packaging, and with all tags intact

Note: Color differences due to lighting or screen resolution are not considered defects.

⏱ Timeframe

• All return or exchange requests must be made within 24 hours of receiving your order.

• Requests made after 24 hours may not be eligible.

🔁 How to Request a Return or Exchange

1. Contact us via the Contact Us form, WhatsApp (0325 2003332), or email (contact@zoarf.pk).

2. Provide your order number and clear photos of the item (if applicable).

3. Our team will review your request and guide you through the next steps.

🚚 Return Shipping

• Return shipping costs are the customer’s responsibility unless the item was received damaged or incorrect.

• Exchanges are processed after the returned item is received and inspected.

🔒 Important Notes

• We do not offer cash refunds. Eligible returns will be exchanged or credited via store credit.

• Items bought on sale or promotion are non-returnable and non-exchangeable unless damaged or incorrect.